At DuoQ we take your privacy seriously. Here we explain, with no fine print, what data we use, why, and what you can do about it.
1. Who is responsible
[Tu nombre completo o el de tu empresa] · [NIF o CIF] · [Dirección postal completa]. For anything about privacy, write to us at [correo para privacidad, p. ej. privacidad@duoq.app].
2. What data we process
Your account: email address and password (stored encrypted; nobody can see it), or the basic details of your Apple, Google or Discord account if you sign in with it (name, email and that account's identifier; with Apple you can hide your email).
Your profile: name or nickname, date of birth (others only see your age), gender, what you're looking for (Squad or Duo), who you want to see, photos, bio, games, interests and any gaming IDs you choose to add.
Gender identity and sexual orientation (optional): only if you choose to add them. They are stored separately from your public profile and only shown if you turn on «Show on my profile».
Gaming schedule: when you usually play, if you add it.
Approximate location: your city or your position rounded to about 1–2 km, only to work out distances. We never show your exact location to anyone.
Profile visits: which full profiles you open and when. They are kept for 30 days and then deleted.
Messages and content: what you write in chats and lobbies and, if you have DuoQ+, the photos and voice notes you send.
Verification (optional): a photo of your ID and a selfie, only to check that it's you and that your date of birth is real.
Safety and usage: technical device data, app errors, blocks and reports.
Usage stats (optional): only if you turn them on in Settings.
3. Why we use it and on what legal basis
Providing the service (creating your account, showing you profiles nearby, duos and chat): necessary to perform the contract you accept when you sign up.
Your search preferences (who you want to see in Duo mode) may reveal your sexual orientation. We only use them to show you profiles, they're never shown to anyone, and we process them with your explicit consent, which you give when you choose them and can withdraw by changing them or deleting your account.
Safety and moderation (preventing fake accounts, scams, harassment and minors, and reviewing reports): our legitimate interest in keeping the community safe and compliance with legal obligations.
Your gender identity and sexual orientation are specially protected data: we only process them with your explicit consent, which you give by ticking the box when you choose them, and you can withdraw it by deleting them in Edit profile. We keep a record of when and which version of these texts you accepted.
Identity and age verification: your consent, which you can withdraw at any time.
Usage stats and notifications: your consent (you can turn them off in Settings).
We don't sell your data or use it for third-party advertising.
4. Who can see it
Other people on DuoQ see your public profile: name, age, photos, bio, games, interests and approximate distance. Your gaming IDs are only visible to your duos (when the GG is mutual).
Who viewed your profile: when you open someone’s full profile, they see that someone visited them and, if they have DuoQ+, that it was you. With DuoQ+ incognito mode you leave no trace.
Providers that help us run the service, under contract and only following our instructions: hosting and database (Supabase, with servers in the European Union), notifications (Google and Apple) and, if you buy DuoQ+ or Turbo, the app stores that handle the payment.
Authorities, only when the law requires it.
If a provider processed data outside the European Economic Area, it would do so with the safeguards required by the GDPR (such as the European Commission's standard contractual clauses).
5. How long we keep it
As long as you have your account. If you delete it (Settings → Delete account), we erase your profile, photos, messages and other data within 30 days at most.
The photos of your ID and your selfie are deleted as soon as the review ends (30 days at most). We only keep the result: verified or not.
We may keep the minimum necessary for longer when the law requires it or to protect the community (for example, so a banned account can't sign up again), always restricted.
6. Your rights
You can request access to, correction or deletion of your data, object to its use, ask us to restrict its processing or give it to you in a portable format, and withdraw your consent. You can do many of these yourself in the app (editing your profile, changing your settings or deleting your account); for anything else, write to us at [correo para privacidad, p. ej. privacidad@duoq.app].
If you think we haven't handled your data properly, you can file a complaint with the Spanish Data Protection Agency (aepd.es) or with the data protection authority where you live.
7. 18+ only
DuoQ is for adults only. If we find out that someone is a minor, we delete their account.
8. Security
We use encrypted connections, encrypted passwords, access controls and backups. No system is foolproof: if an incident affects you, we'll let you know as the law requires.
9. Changes
If we change this policy, we'll let you know in the app before the change applies.
Web payments and verification with Stripe
If you pay on the web, the payment is handled by Stripe (Stripe Payments Europe, Ltd., Ireland): we never see or store your card details. If you verify your profile, Stripe checks your document and selfie on our behalf, including a biometric comparison of your face, and only with your explicit consent, which you give when you start the verification. We only receive whether it succeeded and your date of birth; once it’s done, we ask Stripe to delete the images and document details.
Selfie verification (Didit)
To give you the verified badge, Didit (an identity verification provider) compares a live selfie with your main photo on our behalf. It is a biometric comparison of your face and only happens with your explicit consent, which you give when you start. We only receive whether it succeeded; DuoQ doesn’t keep your selfie. If you remove the photo you verified with, you lose the badge.
Game accounts, Qoins and plans
If you connect Steam, Riot or Genshin, we store the account identifier and the public stats provided by Steam, Riot (and HenrikDev for Valorant) or Enka.Network: everyone sees the stats, only you and your duos see the identifier, and you can disconnect them at any time. We keep a record of your Qoins (how many you earn and spend, and on what) so your balance is correct. If you create a plan or join a community, people who see it can see your public profile in that list.
Other providers
Besides those already mentioned, we work with Netlify (hosts the website), Stripe (web payments), Didit (selfie verification) and RevenueCat (in-app purchases), always under contract and only to provide the service.
Support chat with AI
What you write in the DuoQ Support chat is stored so we can help you and is sent to artificial intelligence providers (such as Groq, Google Gemini, OpenRouter, Cerebras or Mistral) only to generate the reply; we don’t send them your profile or photos. If the case is passed to a person on the team, that person can read the conversation. Don’t write passwords or bank details there. We keep these conversations for up to 12 months or until you delete your account.